Jagex rolls back RuneScape, OSRS

If you logged into RuneScape or Old School RuneScape on November 9, 2026 and later found progress missing, that was intentional. In an official Emergency PSA: November 9th Rollback, Jagex said both games would be rolled back so that all player progress is reverted to a snapshot from 15:42 UTC, just before the incident. That is 10:42 a.m. Eastern.

The company said the games were taken temporarily offline shortly after 17:00 UTC (12:00 p.m. Eastern) while it resolved the underlying connectivity problem. The rollback notice said the games would be back online in about five minutes.

Why Jagex rolled everything back

Jagex said that during the incident, player data for a large number of players was not being saved correctly because of network issues from one of its infrastructure providers. In certain situations, players could lose up to 15 minutes of progress, including trading or moving items. Jagex warned that this could lead to significant item duplication that would hurt the game economy if it did not issue a rollback across the full game.

The company said there were too many affected players to fix accounts one by one in the time available, which is why it called the full-game rollback a method of last resort. It also said a general rollback would help preserve Hardcore characters that would have been hurt by disconnects of this scale.

The “up to 15 minutes” figure is about unsaved data during the incident. The rollback itself puts every character back at the 15:42 UTC snapshot. If you played after that time, that later progress is gone, which can be more than 15 minutes.

What happened earlier in the day

Jagex’s PSA reprints earlier status updates from the same afternoon, all in UTC or GMT (they match in November):

• Around 17:00 GMT, the team was investigating login server issues, including logging in to the Jagex Launcher, and some in-game services such as the Grand Exchange. It said worlds would be taken offline, with a 15-minute timer beforehand, and that it did not yet have an ETA for a return.
• At 17:30 GMT, Jagex said it had taken both games offline to protect the integrity of game state, after connectivity problems between its Core (which handles persistent game data) and all game worlds, for both OSRS and RuneScape.
• At 18:00 GMT, both games were still offline. Jagex said it was working with upstream suppliers.
• At 19:00 GMT, it was still confirming next steps.

The later rollback notice is the one that set the snapshot and said worlds would return in about five minutes.

What players should expect

Check your character against what you had at 10:42 a.m. Eastern (15:42 UTC) on November 9. Trades, item moves, and other progress after that snapshot will not be there. Jagex said it understands how hard a rollback is, and that it chose this path to protect saves, the in-game economy, and Hardcore characters.

For the official wording, read the Emergency PSA.